Support
How can we help you?
Support
Find the answers you need
Support
How can we help you?
Find the answers you need
Support
How can we help you?
Support
Find the answers you need
What should I do if my points disappear after recharging?
We recommend always logging in through the same method—either on the website or in the Canva app—to avoid potential issues with point displays.
If you don’t see your points in your account, try logging in through a different method and check your point balance on each platform. Your remaining points can be found in the top-right corner of the screen on both desktop and mobile devices.
How can I remove ads?
Why am I unable to generate a voice (error message appears)?
What should I do if I see “System Queue Full” when generating a voice?
What should I do if the bot pronounces words incorrectly or mispronounces English words?
Why are some sentences missing when I download?
I made a payment, but why haven't I received my points?
How much is 1 point worth, and how is the payment deducted?
FAQ
What should I do if my points disappear after recharging?
We recommend always logging in through the same method—either on the website or in the Canva app—to avoid potential issues with point displays.
If you don’t see your points in your account, try logging in through a different method and check your point balance on each platform. Your remaining points can be found in the top-right corner of the screen on both desktop and mobile devices.
How can I remove ads?
Why am I unable to generate a voice (error message appears)?
What should I do if I see “System Queue Full” when generating a voice?
What should I do if the bot pronounces words incorrectly or mispronounces English words?
Why are some sentences missing when I download?
I made a payment, but why haven't I received my points?
How much is 1 point worth, and how is the payment deducted?
FAQ
What should I do if my points disappear after recharging?
We recommend always logging in through the same method—either on the website or in the Canva app—to avoid potential issues with point displays.
If you don’t see your points in your account, try logging in through a different method and check your point balance on each platform. Your remaining points can be found in the top-right corner of the screen on both desktop and mobile devices.
How can I remove ads?
Why am I unable to generate a voice (error message appears)?
What should I do if I see “System Queue Full” when generating a voice?
What should I do if the bot pronounces words incorrectly or mispronounces English words?
Why are some sentences missing when I download?
I made a payment, but why haven't I received my points?
How much is 1 point worth, and how is the payment deducted?
FAQ