This is a common issue that everyone faces when they need to reach out for inquiries on various matters. This could include making reservations, wanting to visit a project, contacting for visa information, booking or changing flight tickets, inquiring about credit card points, calling to report repairs, scheduling a technician for installation, dealing with insurance claims, or reporting accidents.

The problem is long wait times due to a limited number of service staff. I believe this issue can be addressed with a Voicebot, which is a new technology that builds upon text-based chatbots. Today, we can interact through voice over the phone in a natural way, similar to talking with a human employee. The advent of GenAI has further enhanced the potential for developing intelligent Voicebots.

The involvement of AWS, a global leader, not only showcases their expertise in technology but also ensures that the cloud infrastructure meets the highest standards, instilling confidence in various businesses. AWS is set to launch cloud services in Thailand, which will alleviate operational constraints for many organizations that require data to remain within the country.

Finally, I believe that by 2025, many companies will begin to adopt this technology to enhance customer service. As a customer of various companies myself, I also look forward to faster service without long wait times. Therefore, I would like to invite businesses, including government agencies, to develop Voicebots to improve customer service and better serve the public.